FAQs

1. How long do I have to complete my SHRM e-Learning course(s)?

2. Can I play/stop/pause/rewind my SHRM e-Learning course(s)?

3. I am having trouble viewing the course?

4. What does "1.25 Recertification Credit Hours" mean? 

5. How many times can I take the quiz?

6. What happens when I pass the quiz?

7. What happens if I fail the quiz?

8. If I have questions, how can I contact support to help me?

9. What if I forget my User ID and password for my SHRM e-Learning course(s)?

10. Can I earn my PHR®, SPHR® or GPHRTM certification by taking SHRM e-Learning courses?

11. Do any of the SHRM e-Learning courses count toward the 15 hour SPHR Strategic Learning Requirement?

12. Does SHRM e-Learning offer any online certification preparation courses? 











1. How long do I have to take my SHRM e-Learning course?
You have one year from the date of purchase to access your SHRM e-Learning course(s) and complete the quiz.  During that one year time frame you can view the course as often as you wish, however the quiz you will only be able to take one time.
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2. Can I play/stop/pause/rewind my SHRM e-Learning course?
Yes. SHRM e-Learning courses are designed with the busy HR Professional in mind. You can pause, stop, restart or rewind any section of the presentation at any time. You may view the presentation as often as you wish.  If you choose to leave a course before you have had the opportunity to complete viewing the entire presentation, SHRM e-Learning will remember where you have left off.  The next time you return to this course, SHRM e-Learning will ask you if you would like to view the course from where you left off.  If you answer yes, it will bring you back to where you left off, or if you answer no, it will start the course over from the beginning.  The courses allow for easy navigation to quickly navigate to any point within the SHRM e-Learning courses.  
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3. I am having trouble viewing the course?
Most challenges with viewing the presentation come from the need to upgrade your software version of Flash Player.  Your computer must have the following to work perfectly on your computer.

Acrobat Reader will be needed to print supporting course documents.
FLASH PLAYER – to view new courses

It is recommended that you have Flash Player version 6 or higher installed on your computer to most effectively view your SHRM e-Learning courses.


To Install a Flash Player or Acrobat Reader for free, click on the corresponding icon below

Download Flash Player Get Acrobat Reader



You can also visit the SHRM e-Learning Computer Requirements page for more information.

A great way to ensure that  the SHRM e-Learning courses will play successfully on your computer is to view the SHRM e-Learning Free Demo, which can be found by clicking the Free Demo tab at the top of the page.

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4. What does "1.25 Recertification Credit Hours" mean?

Certified HR Professionals that have already earned their PHR, SPHR or GPHR certifications, must earn 60 hours of credit every three years to keep their credentials current.   Recertification demonstrates these certified HR Professionals continued dedication to stay up to date with the rapidly changing HR profession. To retain the PHR, SPHR or GPHR designations, the HR Certification Institute requires all certificants to recertify every three years.  SHRM e-Learning can be used to recertify the PHR, SPHR or GPHR credentials.  Each course will earn 1.25 recertification credit hours toward the 60 recertification, 60-hour goal upon successful completion of a quiz at the end of each SHRM e-Learning course.   For information on the PHR, SPHR or GPHR certifications, visit the HR Certification Institute website at http://www.hrci.org/.
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5. How many times can I take the quiz?
Although you may view the presentation as many times as you wish, you will only be able to take the quiz one time.  Please be sure to view the entire presentation and also take good notes during the presentation. The quiz questions were developed from the content within each SHRM e-Learning course. In order to earn recertification credit, you must pass the quiz with a grade of 75% or higher. Scores under 75% will not earn recertification credit.
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6. What happens when I pass the quiz?
If you score a 75% or higher on the quiz, you will be able to immediately print a certificate of completion.  This certificate can be printed at any time. Your completed courses will remain in the system, and SHRM e-Learning will keep track of your course history. Print your e-Transcript for a listing of all of your completed courses, which can be found when you log into My Courses.
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7. What happens if I fail the quiz?
If you fail the quiz, you will not earn recertification credit for this course and you will not receive a certificate of completion. You may view the course as many times as you wish, but once you have failed the quiz, you will not be eligible to earn recertification credit for this course. To avoid failing a quiz, view the entire presentation and take notes during the presentation. Feel free to use any notes that were taken during the presentation when you take the quiz!
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8. If I have questions, how can I contact support to help me?
There are many options to contact SHRM e-Learning for help.  The SHRM e-Learning Team is happy to help you with any support questions you may have to ensure the best possible online experience. You can email elearning@shrm.org or you can call the SHRM e-Learning Hotline at 703-535-6420.  SHRM e-Learning operating hours are Monday through Friday, 8am - 5pm (ET), (excluding holidays).
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9. What if I forget my Log in or password for my SHRM e-Learning course(s)?
When you click on My Courses, you will find a "Forgot Your Password?" box. Enter the email address that you used to set up your SHRM e-Learning account and your login credentials will be automatically sent to your email inbox. 
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10. Can I earn my PHR, SPHR or GPHR certification by taking SHRM e-Learning courses?
No.  To earn your PHR, SPHR or GPHR certification, you must take, and pass, the certification exam that is offered by the HR Certification Institute.  You can visit http://www.hrci.org/ to find out all the latest information the certification process.  Once you earn your certification, come back to SHRM e-Learning to re-certify your credentials.
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11. Do any of the SHRM e-Learning courses count toward the 15-hour SPHR Strategic Learning Requirement?
In the SHRM e-Learning course catalog, all of the courses that are listed under the Strategic Contribution domain of the course catalog, count toward the 15-hour Strategic Learning Requirement for the SPHR recertification.  If you have questions about this requirement, you can visit http://www.hrci.org/ to find the answers to your recertification questions.  
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12. Does SHRM e-Learning offer any online certification preparation courses? 
No.  The SHRM Learning System is the most widely used tool to help HR Professionals prepare for the PHR or SPHR exam.  The Global Learning System is the most widely used tool to help HR Professionals prepare for the GPHR exam.  You can visit www.shrm.org/learning for information on the SHRM Leanring System or www.shrm.org/learning/global for information on the Global Learning System. 
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