Clear the Cache

Browser Caching

If a user reports a course "freezing" or "stalling", they may be experiencing a corrupted browser cache. This happens when a web browser fails to download the entire course and does not automatically re-request the entire course from ELT's servers. To rectify this problem, the user can try several things to resolve the problem.

OPTION 1 -

The user has the option of different presentation modes on the Main Menu. In the Workplace Harassment Course, it is recommended to switch from High, Medium or Low Bandwidth to see if this will alleviate the problem. 

OPTION 2 -

This problem may also be resolved by clearing the browser cache manually. This process varies depending on browser; please see below for specific browser instructions.

Microsoft Internet Explorer v. 5+ (Windows)

1. Click Start, select Settings and Control Panel.

2. Double-click Internet Options to open Internet Properties.

3. Click the General tab.

4. Click Delete Files.

5. Click OK on the Delete Files dialog box.

6. Click OK.

7. Close all Internet Explorer windows and then log back in to the training website.

Mozilla Firefox v.1+ (All Operating Systems)

1. Click on the Tools menu (Mac OS X users click on the Firefox menu).

2. Select Options (Mac OS X user click on the Preferences menu).

3. Select the Cache tab.

4. Click the Clear Cache Now button.

5. Click the OK button.

6. Close all Firefox windows and then log back in to the training website.

Apple Safari v.1.2+ (Mac OS X)

1. Click on the Safari Menu.

2. Select Clear Cache.

3. Click on the Empty button.

4. Close all Safari windows and then log back in to the training website.

Proxy Caching

If you have a large group of users from the same location complaining of a course "freezing", and this freezing happens in the exact same part of the course for all users, they may have an issue with a proxy server located on site. A proxy server is a network device that saves or "caches" a copy of every incoming bit of web content. The idea is that by serving a piece of often-used content locally, which content may be served much more quickly.

The resolution for this problem is to have their IT department set their proxy server to not cache any files from any of the following addresses:

http://*.elt-inc.com             https://*.elt-inc.com            http://elt.cachefly.net